Solved: Re: Netgear Usb Control Center Utility For Mac
I talked with Netgear support yesterday about this issue because my R7000 won’t recognize my printer via USB. Both my iMac and MacBook are running High Sierra and the NETGEAR USB Control Center won’t completely install. It tells me “installation incomplete” please re-install.
I allowed the support rep to remotely access my computer so that he could see what’s happening. He deleted the bad installation then uploaded his own installation. However he received the same error message. He then got second level support on the phone with us and they asked a bunch of questions then stated that Control Center is not supported in High Sierra (well no Schitt Sherlock LOL) and they are aware.
Re: NETGEAR USB Control Center utility for MAC OS X El Capitan It would be nice if Netgear would send a weekly update to registered owners/users rather than expecting us to check back to the Netgear site with no ETA on a fix. Abit kv8 pro sata driver for mac.
Solved: Re: Netgear Usb Control Center Utility For Mac Download
Second level guy stated that have numerous open cases for this issue and they have been working on a solution. However they have no estimated date of a fix. I am very disappointed with Netgear.
I’m starting to wish I had purchased another brand. I am a Mac man and have never used Windows. This is the worse support I have ever experienced for my Mac devices. Emanon wrote: I talked with Netgear support yesterday about this issue because my R7000 won’t recognize my printer via USB. Both my iMac and MacBook are running High Sierra and the NETGEAR USB Control Center won’t completely install. It tells me “installation incomplete” please re-install.
I allowed the support rep to remotely access my computer so that he could see what’s happening. He deleted the bad installation then uploaded his own installation. However he received the same error message. He then got second level support on the phone with us and they asked a bunch of questions then stated that Control Center is not supported in High Sierra (well no Schitt Sherlock LOL) and they are aware. Second level guy stated that have numerous open cases for this issue and they have been working on a solution. However they have no estimated date of a fix.
I am very disappointed with Netgear. I’m starting to wish I had purchased another brand.
I am a Mac man and have never used Windows. This is the worse support I have ever experienced for my Mac devices. Tech support emailed me a new USB tool (2.4) to solve this issue and it worked.
I just printed using the printer connected via USB to my R7000. I also did a firmware update to V1.0.9.141.2.25 first. I don't know if the firmware update was needed for new UB tool to work but everything works now. Thanks Netgear! Emanon wrote: ddreggors wrote: Is 2.4 now available or is tech support the only way to get this tool update? They asked me for feedback so it's possible that it has not been released yet? Although I was able to print, I did have a small issue.
So maybe 2.4 is not ready for prime time yet. UPDATE: I just checked and it is a beta. Sounds like the official release is around the corner. I heard from support on my small issue. It has been resolved and 2.4 is working great. He didn't indicate when it would be released but said the feedback in beta testing has been great; therefore, the release will be very soon.